FAQs

1. How do I buy items from your website?
Choose products, add them to your cart, and complete checkout with your shipping and payment details.

2. Which payment methods can I use?
Visa, Mastercard, American Express, and supported debit cards.

3. Is my payment secure?
Yes, we use advanced encryption to protect your financial information.

4. Can I see where my order is?
Yes, tracking information is sent via email once your order ships.

5. What is the typical delivery time?
Orders usually arrive within 8–25 business days, depending on destination.

6. Do you ship outside my country?
Yes, we ship internationally. Shipping costs are calculated at checkout.

7. What is your return policy?
Returns are accepted within 30 days for items in their original, unused condition.

8. How do I request a replacement or refund?
Contact service@usadenimtears.us with your order details.

9. Can I change or cancel my order?
Changes or cancellations are possible only before processing begins. Contact us immediately.

10. How can I track customs or import fees?
Check your local customs regulations; we ship duty-paid where applicable.

11. Are your products eco-conscious?
Many of our products use environmentally friendly materials.

12. Can I order without creating an account?
Yes, guest checkout is available.

13. How can I unsubscribe from newsletters?
Follow the unsubscribe link in any promotional email.

14. Do you offer gift cards or vouchers?
Yes, digital gift cards are available on our site.

15. How do I contact support?
Email service@usadenimtears.us; our team responds promptly.